Writing a complaint letter to a travel company

We had now spent two days in a row waiting at the airport for four hours, or eight between the two days before the flight finally took off.

To add insult to injury, he claimed his bag had been lost en route. My cousin and I felt exhausted as well. We complained and requested the attention of a manager. We stood patiently in the line for 20 minutes. If this sum is not forthcoming, we are quite prepared to take the matter to the County Court under the small claims procedure.

There were 5 letdowns on this flight experience: She apologised but explained that Middle Gimp had finished being angry for the day and had returned to his padded cage and there were no other Middle Gimps around.

This may be 30 minutes in a taxi which I doubtbut by mini-bus in the evening rush hour traffic, it took almost two hours. As we waited for our flight, your company experienced a major computer outage, which kept all AA flights grounded.

I would hope that you take these complaints into consideration and that you would compensate us for our added expenses. From our perspective, this was not a holiday, but a very stressful experience that we would have done anything to avoid.

I trust this is not the way That Awful Company wishes to conduct business with valued customers—I have been with you since the company was founded and have never encountered such treatment before. I booked a flight to visit my aunt in Knoxville, TN with my month-old son and my 6-year-old nephew X on April 10th, I very nearly jumped over the desk just to give her a cuddle and tell her everything would be alright if she could just muster the will to leave the Ryan Air Customer Shouting Desk and find a more fulfilling job, like starting the very first Israeli pork pie factory, or being a parking attendant in Tower Hamlets, or in fact just resigning herself to a slow and uncomfortable death would have been indistinguishable from the current position and would require much less effort.

For a week we had to endure the noise over the disco, which made it very difficult to get the children off to sleep in the evenings. The employees, rather than helping, were simply passing us along without the help that we needed. At one point someone answered, but we were quickly put back on hold.

Thankfully though, the beast moved slightly to his left, which allowed me to stand up, walk to the back of the plane and politely ask the cabin crew to be seated elsewhere.

The only American employee around was the woman at the baggage claim who explained that she had no authority to issue a hotel voucher. When we finally found an available agent, they rebooked us on the 9: How about, what measures food portions in kilograms and has the personal hygiene of a French prostitute?

Say something memorable — The idea here is just to leave some kind of positive, memorable impression on the customer service representative. I was imagining all that extra room, when I was suddenly distracted by what appeared to be an infant hippopotamus located halfway down the aisle.

The agent explained that the American agent in Knoxville had not properly booked us on the Delta flight. As for our arrival, well, who wants to have to take a ferry at the end of all that flying anyway?

An Example Complaint Letter

When there are failures, airlines can best compensate for them with superb customer service, but often the stress of the situation leads to customer service failures, as well — compounding the problem. We arrived at the airport early, which would allow for enough time to check in, go through security, and be at the gate to catch the flight.

Augustwe went to the airport at Realizing that rebooking on another airline would cost American Airlines a great deal of money, we responsibility turned them down and said that we could wait to get on another AA flight.

So, thank you Ryan Air for a comfortable and enjoyable experience. I was intrigued that we were allowed to stop at not a lowly one or two but a magnificent six airports yesterday. On no night during that time were we able to get to sleep before the music finished and the drunken loud mouthed yobs were clear of the premises.

Knowing that the bags would already be in Salt Lake, we knew we had to make it to SLC that night, or, like the first day of the trip, we would be without our bags.

The funniest travel complaint letters of all time

We were able to get booked on a flight leaving at 2: However, we were unsure if we were even going to be able to get a flight in the morning with all of the delays that occurred.

As convenient as air travel might be at times, there are occasions in which the negatives far outweigh the positives. I think Giggly may be suffering from some form of mental impairment.

However, this relief was short-lived when I realised that my seat was located somewhere underneath him. I booked a holiday to He led us to the line for closing gates, advised we should wait and all would be ok.

This meant that we had to leave home at Middle Gimp had clearly listen hard at Ryan Air Middle Gimp school as he managed to take two perfectly calm and sane adults and in a matter of seconds reduce them to angry people considering violence.Cambridge English: Proficiency.

Writing Class: Letter of Complaint. Task Type: Letter of Complaint. Question You recently took a self-catering holiday in a luxury apartment, but the standard of the accommodation was very poor.

The holiday company that you booked with have offered you some vouchers as compensation, but you have decided you. Formal business letter of complaint. When you are trying to resolve a complaint against a company, the first step should always be to discuss your concerns with a representative of the business.

Try to speak with the manager or owner, and follow up by sending a certified letter confirming all the details of your conversation. Making a successful holiday complaint is all about how you set it out; our free letters will help you write to your travel company and hopefully help you resolve your claims!

This entry was posted in Travel Tips and tagged airline complaint letter, American Airlines, complaint letter, How to complain about a flight, How to write a complaint. How to write an effective complaint letter.

How to Write an Airline Complaint Letter

Share this page. Facebook; Twitter; Linked-In; If a phone call or email doesn’t resolve the problem, consider writing a complaint letter. A letter is important. It puts your complaint on record with the company, helps preserve any legal rights you may have in the situation, and lets the company.

We reproduce seven of the funniest travel complaint letters of all time, along with one witty riposte The Virgin complaint letter.

How to write an effective complaint letter

I am writing for the attention of your customer.

Writing a complaint letter to a travel company
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